Speaker(s):
Presentation: Managing human resources is an ongoing challenge in any non-profit or state-operated agency, particularly given the challenges associated with recruitment and retention of qualified and committed staff. This presentation speaks to a different strategy for dealing with the management of human error, recognizing the value associated with coaching and consoling employees as a key retention and workforce development strategy, embedded with an overall commitment to performance improvement efforts at every level of the organization. The presentation includes decisional matrices and flowcharts used to guide decision-makers within the organization as to when to utilize coaching, discipline, and/or performance improvement efforts, and an abbreviated overview of a day long presentation to key supervisory, managerial, and executive level staff. A key value is the recognition and implicit commitment to the possibility of recovery and change in our workforce, as well as our clients.
Objectives:
- Apply behavioral health approaches to the mental health workforce.
- Develop new skills necessary for the retention and development of the workforce.
- Review how to improve stability and retention of the workforce, within an overall commitment to performance improvement.
Slides:
Vincenz-Employee Related Negative Outcomes
Vincenz-Discipline Decisions (including Termination)